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terms & conditions | maui fleet guide and rates | branch locations

age restrictions
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

airport concession fee
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick up fee of NZ$10 will apply for all hires with pick up at Queenstown airport. This surcharge is payable to Maui directly upon collection of the vehicle.

branch hours for pick-up and drop-off
Auckland, Christchurch, Queenstown.

Auckland and Christchurch: Daily from 0700 to 1800hrs, closed Christmas Day.
Queenstown: Daily from 0800 to 1800hrs in the summer months, daily from 0800 to 1700hrs in the winter months, closed Christmas Day.

Pick-ups and drop-offs after branch hours may be available by prior arrangement.
cancellation fees

If cancelled up to 21 days prior to pick-up
If cancelled from 21 to 7 days prior to pick-up
If cancelled 6 to 1 days prior to pick-up
If cancelled on day of pick up or No-Show
If vehicle is returned early for any reason whatsoever
No Fee
20% of Gross Rental
50% of Gross Rental
100% of Gross Rental
No refund available

change of drop-off destination
If the hirer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge of up to NZ$500 will apply.

change of vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

early return of vehicle
Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.

equipment for hire:
The following equipment can be hired from Maui. Please request when making your booking:

Picnic Table
Picnic Chair
Picnic Umbrella
Picnic Pack
Child / Booster seat
Tent (4 persons)
Vagabond Pack
NZ$22 per rental
NZ$12 per rental
NZ$22 per rental
NZ$11 per rental
NZ$25 per rental
NZ$75 per rental
NZ$20 per day, maximum charge NZ$200 for 2 persons
Mobile Phones
Snow Chains
PFO - Pre-Purchase Fuel Option
details on request
Free of charge
details on request

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$1,800 ("the excess") of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. Click here for further information on Insurance.

inter-island hires
If you are traveling between the North and South Island, you will need to reserve a ferry passage across the Cook Straight channel with Interislander. Don’t forget to book well in advance in holiday seasons and during the summer months between November and March.

This picturesque three hour ferry journey bridges Wellington in the north island and Picton on the South Island. Interislander offers you the freedom and convenience of exploring both islands by road. You can take your rental vehicle between islands – just drive on and drive off! Bring your 4WD, car, mini-bus, van, trailer or even a campervan!

Interislander offers daily services and 3 passenger vessels – Arahura, Kaitaki and Aratere – catering for passengers (including vehicles), commercial vehicle and rail.

Please confirm the time of ferry with your agent at the time of booking.

Click here for further information and bookings for interislander ferry.

late return of vehicle
Maui allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows:

  • 1 hour late, one third of the daily rate will apply
  • 2 hours late, two thirds of the daily rate will apply
  • 3 hours late, one full day rate will apply

A full resident country driver's licence, held for a least one year, is to be presented at the time of rental. If the licence is not in English format, an international drivers licence is also required.

multiple rentals
Should a hirer have more than one rental (multiple rentals) then these rentals can be combined to qualify the hirer for our long term rate. Motorhome and car rentals in Australia, New Zealand and Southern Africa, for both Britz and Maui, can be combined to qualify if travel is within a 3 month period.
e.g. One 14 day rental plus one 7 day rental qualifies for the 21 day rate.

For pick-ups and drop-offs on the same day, the daily rental charge for the last day of the 1st rental will be charged, and the daily charge for first day of the subsequent rental will not be charged. This will also apply to the Excess Reduction charge.

The One Way Fee (if applicable) and charges for additional hire equipment (tables, chairs, baby seats) and additional extras (PFO etc) will be charged per vehicle rented.
on-road assistance
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

rate exclusions

  • Fuel used
  • Queenstown Airport Pick Up fee of NZ$10
  • Insurance Excess (if incurred)
  • Optional insurance and accessories
  • Vehicle Security Deposit of NZ$1800

rate inclusions

  • Unlimited kilometres
  • Rates include vehicle insurance (excess applies)
  • Extra driver fees
  • One way rental fees
  • Pre-Hire Cleaning
  • 24 hour nationwide road service helpline (freephone)
  • 12.5% GST
  • Travel Wallet including road maps and travel information

rental duration
Rental days are calculated on a 24 hour basis. Minimum rental period is 1 day, 3 days for one way rentals. Minimum rental period is subject to change during peak periods. When a rental moves from one rate season into the next, the calculation is based on both rates.

rental extension
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

road restrictions
Rental cars can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), North of Colville Township (Coromandel Peninsula), and Tapu-Coroglen Road (Coromandel Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

traffic infringements
Maui reserves the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be NZ$60.

transfers to/from airport
Maui provides free airport to Branch and Branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branch. Queenstown Branch is located at the Airport. The Wellington agency is located 40 minutes from the airport and clients must find their own transportation to and from the branch at their own expense.
vehicle security deposit
On pick up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Protection Package selected (see Insurance for further information). If you do not take the Excess Reduction Option, the Security Deposit is NZ$1800 payable by cash, Traveller's Cheques, or credit cards. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained for the NZ$1,800 security deposit.

If the Excess Reduction Option has been taken the Security Deposit is NZ$220 payable by cash, Traveller's Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks. Except where the customer has purchased PFO, failure to return the vehicle with full petrol or diesel tanks will result in refill charges, which will be advised upon return of the vehicle. Maui reserves the right to retain a NZ$125 soiling fee if the vehicle is not returned with the interior in a clean condition and 4 wheel drive vehicles free of mud.

vehicle category
Vehicles cannot be requested by make, model, or colour, only by vehicle category.
voluntary downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refunds.

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