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terms & conditions | maui fleet guide and rates | vehicle comparison | branch_locations

age restrictions
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

airport concession fee
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick up fee of NZ$10 will apply for all hires with pick up at Queenstown airport. This surcharge is payable to Maui directly upon collection of the vehicle.

airport transfer
Maui provides free airport to Branch and Branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown Branch is located at the Airport. The Wellington agency is located 40 minutes from the airport and clients must find their own way to and from the branch, at their own expense.

Auckland and Christchurch: Daily from 0700 to 1800hrs, closed Christmas Day.
Queenstown: Daily from 0800 to 1800hrs in the summer months, daily from 0800 to 1700hrs in the winter months, closed Christmas Day.

Pick-ups and drop-offs after branch hours may be available by prior arrangement.

cancellation fees

change of drop-off destination
If the hirer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge of up to NZ$500 will apply.

change of vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

diesel tax recovery fee
The Diesel Tax Recovery fee will be calculated and collected on return of your vehicle based on the kilometres travelled during your hire.

The vehicle rates per 100km are as follows:

Rates are subject to Government changes.
Note: From 01 April 2004, Diesel Tax Recovery fee is included in the Inclusive component.

driver's licence
A full resident country driver's licence, held for a least one year, is to be presented at the time of rental. If the licence is not in English format, an international drivers licence is also required.

early return of vehicle
Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.

equipment for hire
The following equipment can be hired from Maui. Please request when making your booking:

Picnic Table Picnic Chair Picnic Umbrella Picnic Pack Child / Booster seat Tent (4 persons) Vagabond Pack	NZ$22 per rental NZ$12 per rental NZ$22 per rental NZ$11 per rental NZ$25 per rental NZ$75 per rental NZ$20 per day, maximum charge NZ$200 for 2 persons
Mobile Phones Snow Chains PFO - Pre-Purchase Fuel Option	details on request Free of charge details on request

exchange rate / currency variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

fuel
Unleaded Petrol ranges around the country from approximately 106 cents per litre to 115 cents per litre. Diesel ranges from 66 cents per litre to 74 cents per litre. Please not, these prices are approximate, exact prices differ between petrol stations.

inclusive component
From 01 April 2004, Maui will introduce the Inclusive Component, which is N$50 per day, payable in addition to the daily rental rate.

Inclusions are: Excess Reduction Option 2 (Nil Excess) Diesel Tax Recovery Fee 1 x Table 2 x Chairs 1 x Baby Seat (must be prebooked) PGO (Pre-purchase gas option)

insurance
All campervans are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$5000 ("the excess") of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. Click here for detailed information on Insurance.

inter-island ferry reservations
When making a booking that will require ferry crossings between North & South Island, Maui ask that you advise your preferred crossing times and prebook for the Interislander. The customers then collect their tickets on pick up and pay for the ferry at the branch. It is essential to pre-book ferries in New Zealand in the Summer months (between November and March). Maui will confirm actual sailing time. The approximate time to cross by Interislander Ferry is 3 hours.

All Maui vehicles must be taken across on the ferry. They cannot be left at Picton or Wellington.

Click here for further information and bookings for interislander ferry

kitchen kit
The Kitchen Equipment (crockery, cutlery, cooking utensils) is included in the daily rental rate at no extra cost.

minimum rentals
Minimum rental is 5 days for all campervans.

multi hire rentals
Should a hirer have more than one rental (multiple rentals) then these rentals can be combined to qualify the hirer for our long term rate. Motorhome and car rentals in Australia, New Zealand and Southern Africa, for both Britz and Maui, can be combined to qualify if travel is within a 3 month period.
e.g. One 14 day rental plus one 7 day rental qualifies for the 21 day rate.

For pick-ups and drop-offs on the same day, the daily rental charge for the last day of the 1st rental will be charged, and the daily charge for first day of the subsequent rental will not be charged. This will also apply to the Excess Reduction charge.

The One Way Fee (if applicable) and charges for additional hire equipment (tables, chairs, baby seats) and additional extras (PFO etc) will be charged per vehicle rented.

on-road assistance
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui do not accept liability for any claims submitted after this period.

one-way rentals
One-way rentals are available between all branches.

Travel 01 November 2022 - 31 March 2004: A one way rental fee of NZ$50 is charged for all rentals with pick up in Auckland and drop-off in Christchurch. Applies only for this time of the year.

Travel 01 October 2023 - 31 March 2005: A One-way rental fee of NZ$220 is charged for rentals between the North and South Island (and vice versa).

personal kit
Personal Kit is included in the daily rental rate and includes a towel, pillow, pillowcase, duvet, bed sheet, and tea towel for the number of people of travelling.

pre-purchase fuel option - pfo
This value-added option allows the customer to buy their first tank of fuel at a discounted rate, set weekly at 5% below the 'high street' selling price in the immediate vicinity of their location. (There is no credit for unused fuel).

Alternatively customers can use the Fuel Service by Litre - FSL which allows customers the convenience of not having to refuel the vehicle prior to returning it at the conclusion of hire. A Maui staff member will re-fuel your vehicle on your behalf when it is returned. Fee applies.

pre-purchase gas option - pgo
This value-added option allows the customer to buy their first tank of LPG at a discounted rate, thereby avoiding the need to replenish the gas bottle prior to returning the vehicle. Based on the vehicle type, they simply pay for the first bottle of Gas at check-out of the vehicle and they need not refill the bottle prior to returning. (There is no refund for unused gas.) If this option is not purchased the client must return the gas bottle full. A service charge of N$20 will apply to bottles (regardless of size) if returned empty.

Requested when booking and paid by customer when collecting the vehicle:

Spirit 2 & Spirit 2 T/S	NZ$8 per vehicle
Spirit 4 & Spirit 6	NZ$15 per vehicle

rate inclusions

• Unlimited kilometres
  
• Pre-Hire Cleaning fees
  
• Extra Driver Fees
  
• Living Equipment - Kitchen Kit and Personal Kit
  
• 24 hour roadservice helpline (toll free)
  
• Goods and Services Tax
  
• Travel Wallet including road maps and travel information
  
• Airport Transfer on pick up & drop off (except Wellington)
  
• Limited coverage insurance, insurance excess of N$5000 applies

rate exclusions:

• Fuel used
  
• Diesel Tax Recovery Fee - see Terms and Conditions for further information
  
• Queenstown Airport Pick Up fee of NZ$10
  
• One Way Rental Fee
  
• Insurance Excess (if incurred)
  
• Optional insurance and accessories
  
• Vehicle Security Deposit of NZ$5000 - see Insurance to reduce this amount

rental duration
When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. When a rental moves from one rate season into the next, the calculation is based on both rates.
Minimum rental period is 5 days. Minimum rental period is subject to change during peak periods.
Special rates are available for rentals of more than 50 days. Discounts available on application only .
Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.

rental extension
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

repairs
Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, Maui will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

road restrictions
Campervans can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula), and Tapu-Coroglen Road (Coromandel Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

traffic infringements
Maui reserves the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be NZ$60.

vehicle category
Vehicles cannot be requested by make or model, only by vehicle category.

vehicle security deposit
On pick up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Protection Package selected (click on Insurance for further information on reducing the Security Deposit). If you do not take Inclusive Component or Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is NZ$5,000 payable by cash, Traveller's Cheques, or credit cards. Should the Deposit be paid by credit card, the amount will be debited to your account immediately. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down. Should the Deposit be paid by cash, a cash qualification process will apply.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (Fuel being petrol, diesel and LPG gas). Maui reserve the right to retain a NZ$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank (if applicable) must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle.

voluntary downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refunds.

wellington pick up
Maui are able to accommodate pre-arranged pick-up and drop-offs at our Wellington agency if required (on request only). For all pick-ups in Wellington a charge of NZ$50 will apply. For all drop offs in Wellington a charge of NZ$50 will apply.